Facilities Management, Property Maintenance Helpdesk, Helpdesk Outsourcing

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Services

Tailored solutions ranging from simple Out of Hours Helpdesk through to fully outsourced maintenance delivery or 'one stop' prime contractor initiatives and
covering the following disciplines …

Reactive Maintenance

24/7 task management and tracking to completion.

Monitoring activity, spend and key performance indicators.
Opportunities to link bundled reactive tasks to maximise efficiency

Planned Maintenance

Management of service delivery diaries.

Auditing of advance or retrospective billing.

Statutory Testing

Full compliance assessment and identification of risk.

Management of service delivery diaries.

Asbestos Management

Online asbestos register portal.

Ongoing management of identified risk.

Invoice Administration

One consolidated and fully audited electronic monthly request.

Quantity Surveyor check of agreed percentage of all invoices.

Contractor Management

Flexible solutions ranging from supplier validation through to fully managed supply chain.

Benchmarking of supplier performance management to agreed Key Performance Indicators (KPI) and Service Level Agreements (SLA).

Health & Safety and Environmental Management

Appointment and monitoring of service suppliers with the required levels of competence to undertake the tasks that they are appointed to.